Yelling Doesn’t Work
An oldie but still gold.
In the early 1960′s, when Tom Watson Jr. was CEO of IBM he discovered that one of his executives made a mistake costing the company $10 million. He called the man into his office asking him “Do you know why I called you here?” The man replied “I assume you’re going to fire me.”“Fire you?” Watson replied. “I spent $10 million educating you. I just want to be sure you learned the right ...
6 Lessons in Influence from a Karate Master
My karate teacher (sensei), Masataka Mori is a 9th Dan and the chief instructor of the International Japanese Karate Association. Even though I haven’t trained with him in years, he will always be my sensei. If he walked into a conference full of hundreds, or even thousands of people, you would instantly know who trained with him. They would be the ones standing and bowing towards this one man. This would include anyone on stage. Such is the respect he commands.
Here are six ways ...
6 Lessons in Influence from a Karate Master
My karate teacher (sensei), Masataka Mori is a 9th Dan and the chief instructor of the International Japanese Karate Association. Even though I haven’t trained with him in years, he will always be my sensei. If he walked into a conference full of hundreds, or even thousands of people, you would instantly know who trained with him. They would be the ones standing and bowing towards this one man. This would include anyone on stage. Such is the respect he commands.
Here are six ways ...
Five Ways to be a Smart Leader
I feel a bit silly here. Since my book was published, I’ve been writing and speaking a lot about different aspects of leadership but still haven’t shared the actual model that was the framework for my whole book!
The SHAPES model shows the interrelated pillars of leadership excellence, inside a context for integrity that translates into success when action is taken. There are too many nuances for a single blog, but I’ll start with one element. Since it is intuitive to start at ...
Five Important Lessons from Mickey
We can learn a lot about how to run a company from Disney. They really know how to look after their people and customers.
After a day in one of their theme parks, followed by five on their newest cruise ship, I learned a lot about excellence and enduring success. Crew members provided me with the source of that excellence which I think it is well worth sharing. And yes, I also had a really great time!
1. Be congruent. Disney is masterful at customer service. The company and people are ...
Five Important Lessons from Mickey
We can learn a lot about how to run a company from Disney. They really know how to look after their people and customers.
After a day in one of their theme parks, followed by five on their newest cruise ship, I learned a lot about excellence and enduring success. Crew members provided me with the source of that excellence which I think it is well worth sharing. And yes, I also had a really great time!
1. Be congruent. Disney is masterful at customer service. The company and people are ...
Why People Do (and Don’t) Take Action – Part Three
While there are serious implications and repercussions when people fail to take action, the real problem is when they are acting in the lower right quadrant, the one I refer to as corruption.
Not corruption in a moral sense. More like a pipe corroding. But, it can also lead to corruption in the moral and legal sense.
At it’s most benign, when people take action without integrity they may be dysfunctional. Their actions may disrupt the company’s workability, relationships, ...
Why People Do (and Don’t) Take Action – Part Two
Last post I started the conversation about what it takes to be successful in any venture. Now that we know how to succeed, let’s look at why people fail.
On the left is a diagram that shows the different combinations of action and integrity. When people take action above the line, they will achieve at different levels of success. To the degree that they take action with integrity, they will succeed.
Pretty straightforward.
So, what’s going below the line? Now it gets ...
Why People Do (and Don’t) Take Action – Part Two
Last post I started the conversation about what it takes to be successful in any venture. Now that we know how to succeed, let’s look at why people fail.
On the left is a diagram that shows the different combinations of action and integrity. When people take action above the line, they will achieve at different levels of success. To the degree that they take action with integrity, they will succeed.
Pretty straightforward.
So, what’s going below the line? Now it gets ...
