Google and Goldman—Think Fast!
Companies take note: in the social media age, your dirty laundry is fast becoming everyone’s business.
First Greg Smith of Goldman Sachs, now ex-Google’s James Whittaker is sharing his reasons for leaving, reaching a global audience fast. In each case they are offering us a window into cultural issues and actions taken from false logic that should serve as a warning to the companies.
Unfortunately, it is too late for Goldman to avoid the current meltdown. Clients have voted with ...
Five Important Lessons from Mickey
We can learn a lot about how to run a company from Disney. They really know how to look after their people and customers.
After a day in one of their theme parks, followed by five on their newest cruise ship, I learned a lot about excellence and enduring success. Crew members provided me with the source of that excellence which I think it is well worth sharing. And yes, I also had a really great time!
1. Be congruent. Disney is masterful at customer service. The company and people are ...
Five Important Lessons from Mickey
We can learn a lot about how to run a company from Disney. They really know how to look after their people and customers.
After a day in one of their theme parks, followed by five on their newest cruise ship, I learned a lot about excellence and enduring success. Crew members provided me with the source of that excellence which I think it is well worth sharing. And yes, I also had a really great time!
1. Be congruent. Disney is masterful at customer service. The company and people are ...
