A useful book on communcation
Conversations for Change: 12 Ways to Say it Right When it Matters Most
by Shawn Kent Hayashi.
Shawn introduces some highly useful and important ideas that contribute to effective communication – essential for building trust and buy-in from your people. It contains useful metaphors and concepts that any leader or manager will find highly relevant, practical and easy to implement.
Those ideas include:
Why emotional intelligence is so important in leadership – According ...
Yelling Doesn’t Work
An oldie but still gold.
In the early 1960′s, when Tom Watson Jr. was CEO of IBM he discovered that one of his executives made a mistake costing the company $10 million. He called the man into his office asking him “Do you know why I called you here?” The man replied “I assume you’re going to fire me.”“Fire you?” Watson replied. “I spent $10 million educating you. I just want to be sure you learned the right ...
A sum of small conversations
I’ve been speaking a lot about the power of conscious and unconscious communicatioins in driving people’s performance. The effect of small gestures and asides have a powerful impact on others that extends far beyond what you might think it possible. Recently though, I remembered my experience with a former manager and it brought home to me just how insidious those conversations can be, especially if coming from a leader, manager or someone in a position of authority.
Years ago in ...
Try The Mambo Instead
Ever have a seemingly intractable relationship issue? Maybe one you’ve given up on?
You’ve tried everything you know and still can’t resolve it. The other person is unwilling to meet you half way, is too stubborn or difficult to deal with. I may even be a little too generous here in describing them.
Try the view from their side.
That shift in your perspective allows you to notice critical details that previously were hidden from your view. Those details often hold the key ...
Try The Mambo Instead
Ever have a seemingly intractable relationship issue? Maybe one you’ve given up on?
You’ve tried everything you know and still can’t resolve it. The other person is unwilling to meet you half way, is too stubborn or difficult to deal with. I may even be a little too generous here in describing them.
Try the view from their side.
That shift in your perspective allows you to notice critical details that previously were hidden from your view. Those details often hold the key ...
4 Future Trends from Google
At the CEO Institute Leadership Forum held last week, Head of Google Enterprise and Innovation, Stuart Mclean, discussed future trends for business that we need to be prepared for.
They include:1. Greater Connectivity – enterprises will move away from the isolated silo system to inter-connected company ecosystems. Companies will need to create a more liquid network where people can collaborate and share ideas.
2. A Truly Global Market – your market will no longer be limited to any ...
Free to move forward
We’re in Jerusalem right now amidst incredbile history at the epicentre of the three major religions of the world.
Besides the historical significance and beauty of the city, we have experienced many perspectives on everything from the current conflict, to religion and life in general.
The other evening, we had dinner at the home of friends who are very religious orthodox Jews and I learned something quite interesting and important that can be applied to leadership, ...
Why People Do (and Don’t) Take Action – Part Three
While there are serious implications and repercussions when people fail to take action, the real problem is when they are acting in the lower right quadrant, the one I refer to as corruption.
Not corruption in a moral sense. More like a pipe corroding. But, it can also lead to corruption in the moral and legal sense.
At it’s most benign, when people take action without integrity they may be dysfunctional. Their actions may disrupt the company’s workability, relationships, ...
